Purchase terms

Last updated: 25 September 2026

Buying from CSA Consulting

CSA Consulting is based in Brisbane, Australia. For product availability, delivery, order or payment questions, email info@csaconsulting.biz or call +61 7 3010 9735. Our address is Level 7, 320 Adelaide Street, Brisbane QLD 4000, Australia.

These terms apply to purchases through our website. Consulting engagements are subject to a separate scope and agreement. Nothing on this page excludes or restricts rights that cannot lawfully be excluded, including applicable Australian Consumer Law guarantees and mandatory protections in a customer’s country.

Products, prices and currency

Check the product description and currency code beside the price before ordering. GBP means British pounds and AUD means Australian dollars. The displayed currency, rather than the location of our office, identifies the currency of the price. Your payment provider may apply its own conversion rate or fees if your account uses a different currency.

We must disclose the total payable to us, including applicable taxes and unavoidable charges, before you place your order. Delivery charges depend on the destination and available delivery method. If the checkout does not show the charges or information needed to assess your order, contact us before purchasing so we can confirm them.

International orders and delivery

The shop is available to international customers, subject to product availability and the delivery options available for their address. Contact us before ordering if a delivery option or expected delivery timeframe is not provided. For international shipments, local customs or import charges may be payable to the relevant authority. We will provide information known to us about these charges before purchase, and mandatory consumer protections still apply.

An order acknowledgement confirms receipt of the request. It is not a dispatch confirmation. If we cannot supply an order, we will contact you and refund amounts paid for the unavailable items and associated delivery charges. We will not substitute a product or charge a higher price without your agreement.

Returns, faults and cancellations

Our refund and returns policy explains how to request help for a faulty, damaged, incorrect or undelivered product, and how change-of-mind requests are handled. It forms part of these terms. Contact us promptly about an order problem so we can investigate. A request to contact us promptly does not limit a statutory time period or remedy.

Accounts, research and privacy

Keep your account credentials secure and contact us if you believe someone has accessed your account without permission. Our privacy policy explains how website, account, newsletter and order information is handled.

Research-library access does not transfer copyright or grant permission to republish third-party material. Follow the licence or permissions stated with each resource and any rights available under applicable law. Website material is general information. A consulting service or individual assessment requires a separate engagement.

Questions and disputes

Contact CSA using the details above so we can work with you to resolve a concern. These terms do not require you to give up access to a regulator, tribunal, court or consumer remedy available under applicable law. Terms in force when an order is placed apply to that order, subject to mandatory law.