Refunds and returns

Last updated: 25 September 2026

Your consumer rights

This policy applies to purchases from CSA Consulting’s website. It does not exclude, restrict or replace rights and remedies available under the Australian Consumer Law or other mandatory consumer law that applies to your purchase. Those rights can apply independently of a manufacturer’s warranty.

Where the Australian Consumer Law applies, a product with a major failure generally entitles you to choose a refund or replacement. For a problem that is not major, we may provide an appropriate remedy, such as repair, within a reasonable time. Other remedies can apply if the problem is not resolved as required. You may also be entitled to compensation for reasonably foreseeable loss or damage.

Services also have consumer guarantees. A major service failure can give you rights to cancel and receive a refund for the unused portion, or retain the service and seek compensation for its reduced value. The appropriate remedy depends on the circumstances. See the ACCC’s guidance on repairs, replacements, refunds and cancellations.

How to request help

Email info@csaconsulting.biz or call +61 7 3010 9735. Describe the problem and include your order reference or another reasonable proof of purchase. For a damaged, incorrect or undelivered item, include the delivery details and any relevant photographs if available.

Contact us to arrange a return or other remedy. Original packaging is not required to exercise rights for a faulty product. Where a fault is confirmed, we will cover reasonable return costs as required by law. We will explain any assessment or return arrangements before asking you to send an item. We will not insist that you deal only with a manufacturer where we are responsible for providing a remedy.

Change of mind

Australian Consumer Law does not generally require a return just because you change your mind. We do not offer an automatic change-of-mind return. Contact us before returning an item for this reason. Any discretionary arrangement will be confirmed in writing. This does not limit any cancellation or withdrawal right that applies under mandatory law in your country.

Digital items and international customers

If digital content is supplied, consumer rights still apply where it is faulty, incorrectly described or otherwise fails an applicable guarantee. Downloading a file does not itself remove those rights. International customers may have additional mandatory cancellation, withdrawal or refund rights. These are not waived by this policy or by accepting our purchase terms.

Refunds will be arranged using the original payment method where practical, unless we agree otherwise or the law requires another approach. Contact us if a refund you are expecting has not arrived.